B2BTraderr Support Policy

Availability:

Our support team is available from Monday to Friday, 9 am to 5 pm CAT, to assist with any issues or questions you may have.

Contacting Support:

You may contact our support team by email, phone, or through our online support ticket system.

Response Time:

We will make every effort to respond to all support inquiries within 24 hours during our working hours.

Priority Support:

We offer priority support to our premium members, which includes a faster response time and dedicated support.

Technical Support:

Our support team is trained to assist with technical issues related to the B2BTraderr platform, including but not limited to, issues with product listing, order processing, and account management.

Product Support:

Our support team is also available to assist with any questions or issues related to the products sold on B2BTraderr. However, please note that we are not able to provide technical support for the products themselves.

Resolution:

Our support team will make every effort to resolve your issue or answer your question to your satisfaction.

Escalation:

In the event that our support team is unable to resolve your issue, it will be escalated to a higher level of support or to the relevant department.

Feedback:

We welcome feedback on the support we provide and are always looking for ways to improve our service.